There are strong legal and business reasons for adopting inclusive communication, this article explains more.

Inclusive communication:

  • Helps people in communities to lead independent lives
  • Helps public authorities avoid discrimination

The business case for use of inclusive communication is clear. It provides benefits in terms of both cost and user satisfaction.

If services are designed around the needs of the people who use them, they will be more cost effective, user friendly and fit for purpose.

If the service provider is getting it right the first time, the people who use their services will understand and communicate their needs straight away.

Source: Principles of Inclusive Communication http://www.gov.scot/Resource/Doc/357865/0120931.pdf